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insurance customer experience digital transformation CSC Blogs

Why insurers must become more customer relevant

Insurance companies has to a large degree left the customer contact with distribution partners like care dealers, bank assurance and brokers. Successfully, many insurers have executed a product strategy, where innovation happened from inside-out, and where managing risk was the clear purpose of the product development. The policy-centric point of view profited insurers for decades. […]

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Customer experience, GRC and efficiency continue to be key issues for banks

A survey I'm conducting of 20 financial institutions reveals that the key challenges facing the industry center around: (1) Enhancing Customer Experience (2) Governance, Risk & … [Continue Reading]

Blockchain: Trusting the Genie in the Lamp

With every new day comes a whole new world, with new and wondrous riches such as the complex and mind-blowing technology of blockchain. It seems everyone, from well-known companies to startups, … [Continue Reading]

Global security spending to exceed $100 billion by 2020

Research firm International Data Corporation (IDC) recently forecast that worldwide revenues for security-related hardware, software and services will grow from $73.7 billion in 2016 to $101.6 billion … [Continue Reading]

When a high-profile user rejects enterprise-issued technology

There's one ultimate measure of technology's effectiveness in the workplace: Does it advance the goals of the organization? On the ground level, the answer to that question depends on whether the … [Continue Reading]

Competing effectively during slower economic growth

New technologies, new competitors and empowered consumers are driving most insurers along a journey of digital transformation in some shape or form. For many insurers, a lion’s share of the IT … [Continue Reading]

What does Brexit mean to data processing?

The British decided! On June 23, 2016, the people of the United Kingdom voted to withdraw from the European Union. Now what does this mean? Shared service centers, which should operate on a … [Continue Reading]

Is Workplace the right collaboration tool for your enterprise?

Thanks to digital technology and changing work cultures, more and more enterprise employees are able to work wherever and whenever they want. At the same time -- and as a byproduct of the trend toward … [Continue Reading]

2 emerging technologies the maritime industry needs to consider now

I’ve had a lot of great conversations recently with leaders, partners and observers of the maritime industry – and I’ve been inspired by our interactions. What I’ve noticed is a real and growing … [Continue Reading]

Don’t Outsource Your Problems: How Good Processes Mean Good Outcomes

The Business Process Services Marriage | Part 1 As an industry, both on the client and vendor sides, we’re often not prepared to acknowledge problems arising in the outsourcing journey. But like … [Continue Reading]

Adopting a cloud operating model: Difficult decisions ahead

When was the last time you’ve ever heard anyone say “IT Applications & Operations”? Frankly, in my 30+ year career in IT, I don’t believe I’ve ever heard anyone use this term. The typical term we … [Continue Reading]

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