Today’s multi-supplier solutions are complicated — too complicated for traditional IT service management approaches. A new method, known as Integrated Digital Service Management (IDSM), makes it easier. With IDSM’s help, IT departments can manage complex solutions, lower their costs and risks and deliver great value.
The IDSM approach not only helps IT better manage its assets, but also gives the business greater control over its data flows.
That’s important because IT is no longer a standalone function. Instead, IT is now the hub through which technology-powered business services flow, then fan out to marketing, manufacturing, sales, finance, HR and other business functions. That means the availability of IT resources — data, networks, servers and more — is no longer just an IT concern. It’s a concern for the entire business.
For IT to succeed in this new role, three elements need synchronizing:
- Delivery: Service lifecycles should be managed from inception and introduction through production release. After release, organizations also need to take iterative approaches to changes that include problem-management processes.
- Monitoring: Service availability, security and performance all need to be assured.
- Reporting: Every organization can benefit from insights into the data captured during delivery and monitoring.
These three IDSM elements, especially when combined with automation, help organizations dramatically reduce the time required for resolving incidents and requests. This also makes the IT staff more productive, improving their agility and speed to market.
IDSM can also empower IT departments to deliver on the biggest promises of cloud computing, including lower costs, greater flexibility and faster speed to market. That’s because IDSM has been designed specifically to help IT departments manage the complexity of today’s cloud-based infrastructures.
IDSM also enables self-healing networks. These use predictive analytics and behavior-scoring to monitor themselves, proactively repair any problems, and serve IT resources to end users — even before the users know what they need. In today’s fast-moving business environment, that’s a powerful advantage.
A comprehensive look at how digital can power forward the enterprise: csc.com/power-forward
Read more in this paper, Integrated Digital Service Management: Key to Managing the Digital Enterprise.
This paper is part of the Journey to the Digital Enterprise paper series.
Daniel Angelucci is the Chief Technology Officer for Asia, Middle East and Africa (AMEA) at CSC. He is responsible for managing the end-to-end portfolio of offerings and solutions developed by CSC and ensuring that local market conditions in AMEA are considered as part of the offering lifecycle.
JP Morgenthal is a Global Solutions Executive in CSC’s CTO office and a thought leader in IT transformation, modernization, and cloud computing. Areas of expertise include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration.