As Bob Dylan sang, “The times they are a-changin’.” Today this represents the massive shift occurring due to widespread digital transformation. The digital transformation is affecting how we shop, how we choose where to live, where we choose to vacation and how we communicate. The digital transformation is also changing our view of what can be accomplished with widely available and inexpensive applications. These views are now being directed at IT in the form of a simple but complex question: “Why can’t it be this easy when I’m at work?”
The avid IT professional will explain in very certain terms the complexity of supporting a large enterprise community. This includes the need to manage licensing of applications, support thousands of devices, ensure that confidential information is properly secured, and respond when anything goes wrong. However, to individual workers, that answer does little to appease their frustration. They know their job could be more easily done—if only they had the freedom to use the tools and devices they’re adept at using.
This lingering expectation of users would probably be manageable if it were not for the way the next generation of workers is considering how well the business answers this question when they decide when and where to accept employment. Businesses that can’t represent themselves as digitally transformed face additional hurdles developing their next generation of the labor force. The modern workplace must be a place where tomorrow’s worker—a digitally savvy user born of the computer era and familiar with using technology adeptly—will not feel limited and frustrated by their corporate IT-imposed experience.
Hence, the modern workplace must be one in which collaboration and a social experience are integral to all aspects of the corporate IT experience. The user should have an individualized experience that is contextual to both his or her role and responsibilities. Information should be accessible via multiple paths and at both the physical (for example, network access) and logical (for example, programmable interface) levels. This tech-savvy worker will rely less on the IT support desk to get questions answered, and rely more on his or her peer network both inside and outside the business.
Easing IT’s New Burden
All of this places a much heavier burden on IT to enable these users while staying out of their way. This will require IT to focus on implementing the policies and governance that encompass the network, applications and data. The modern workplace will need to unlock data trapped in legacy business applications and make it easy for workers to aggregate and analyze using a variety of products and services. Most important, IT workers in the modern workplace will need the ability to interact with tech-savvy users. They must also be able to drive resolutions when problems do arise.
CSC offerings and services are designed to deliver a modern workplace experience for both the current and new generation of business worker. Our CSC MyWorkStyle offering provides IT customers with a framework for supporting the growing variety of cloud-based applications and services. We enable existing applications to operate with an expanding universe of devices that includes tablets and smartphones. CSC MyWorkStyle provides a common platform for access and authentication, allowing users to operate onsite and at remote locations in an equal fashion. And our CSC Agility Platform facilitates policy-based provisioning of services to end users.
Most important, CSC’s offerings are all designed to take advantage of continual improvements and enhancements with little to no service interruption. So as additional capabilities and functions emerge in the industry, they will be made readily available to your workers.
A comprehensive look at how digital can power forward the enterprise: csc.com/power-forward
Read more in this paper, Digital Workplace Fuels Unprecedented Employee Collaboration.
This paper is part of the Journey to the Digital Enterprise paper series.
JP Morgenthal is a Global Solutions Executive in CSC’s CTO office and a thought leader in IT transformation, modernization, and cloud computing. His areas of expertise include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration.