In the modern workplace, IT no longer stands alone—or, at least, it shouldn’t. IT is now the hub through which all other business services get delivered.
That means the business needs to control the flow of data and services, both into that hub and out. Today, this control is managed and visualized by IT in an inside-out capacity. In other words, IT manages a set of assets and resources with regard to a particular level of performance and service. But new digital transformations are forcing IT to shift that way of thinking.
The new focus is on the outside-in. It’s no longer enough for IT to meet service levels; IT must also solve users’ needs in a timely manner. User satisfaction and productivity are now a far higher priority than basic systems viability.
What’s more, today’s multi-supplier solutions are too complex for traditional IT Service Management. A new approach, Integrated Digital Service Management (IDSM), makes it easier. With IDSM’s help, IT departments better manage complex solutions, lower their costs and risks, and deliver greater value.
IDSM leverages a new generation of service management strategies that increase the value of IT services. These cloud-friendly strategies offer new functions and capabilities of value to both IT and business operations.
Cost and risk have always been at the heart of service management. IDSM tools help on both fronts. Organizations take on risk, and these risks carry associated costs. So good managers will ask: How much risk? And how much cost? IDSM empowers IT departments to ensure these two factors are better managed, balanced and controlled.
IDSM also helps organizations understand how to best position IT with respect to these new risks. This lets organizations enjoy the full benefits of integrating disparate IT services. With older management approaches, the cost and agility benefits of cloud computing could be undone by the high cost of covering the cloud’s security and system-management risks. But IDSM actually uses data to assess those risks, helping organizations realize the full benefits of today’s new technologies. That’s the power of IDSM.
A comprehensive look at how digital can power forward the enterprise: csc.com/power-forward
Read more in this paper, IDSM: Key to Managing the Digital Enterprise.
This paper is part of the Journey to the Digital Enterprise paper series.
Daniel Angelucci is the Chief Technology Officer for Asia, Middle East and Africa (AMEA) at CSC. He is responsible for managing the end-to-end portfolio of offerings and solutions developed by CSC and ensuring that local market conditions in AMEA are considered as part of the offering lifecycle.
JP Morgenthal is a Global Solutions Executive in CSC’s CTO office, a Distinguished Engineer, and a thought leader in IT transformation, modernization, and cloud computing. Areas of expertise include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration.