In my first post (Windows 10: Mapping your journey), I introduced the idea of journeys to Windows 10, new journeys that were not an option with previous Windows operating systems.
Enterprises thinking about moving to Windows 10 today may be on one of three key paths:
- Traditional Journey: Upgrading or refreshing to a Windows 10 device with some new features.
- Transform Devices Journey: Thinking about device requirements holistically in a unified device strategy.
- Transform Experiences Journey: Laying the foundations for next-generation collaboration, communication and contextual computing.
Let’s look at each of those journeys in turn:
Lowest cost – Basic business value return
The Traditional Journey happens when an enterprise takes existing estate and assesses which devices and apps can run Windows 10, which devices need to be replaced and which apps need work to support Windows 10. The business case provides the lowest cost for upgrading to Windows 10. The result, however, remains an environment where IT thinks about managing Windows rather than a unified device management approach.
The Traditional Journey is the quickest path to Windows 10 and doesn’t introduce significant new processes. There are opportunities to increase self-service and increase the level of zero touch. The journey also allows IT to enable new Windows 10 features, for example to enhance security with secure boot.
This approach is likely to form the basis of the upgrade journey for many users, but for the most value, enterprises should use the Traditional Journey as part of a Transform Devices Journey.
Transform Device Journey
Medium Cost – Medium business value return
The Transform Devices journey allows Windows 10 devices to enable new management techniques.
In Windows 10, there are two methods to manage devices. The first approach allows the entire device to be enterprise managed and, with self-service and zero-touch, enables a highly efficient, consumer-like service. In the second approach, Windows 10 is managed by an Enterprise Mobility Management (EMM) tool, such as Airwatch, Intune or XenMobile, etc. The EMM approach enables unified device management, hence your service and delivery can now be unified across all device operating systems and all device ownership models.
By segmenting the work styles, an enterprise can decide which people and apps should operate in each model (i.e., fully managed or EMM managed). This exercise allows enterprises to identify the work styles that require a model where the image is BYO or where the image is a clean OEM image managed by the EMM.
One “gotcha” with this journey is that some work styles may use apps that require a full management model and benefit from an EMM approach. In this case, consideration should be given to virtual desktops and applications to enable user experience while respecting the fact that legacy apps may restrict the device experience (i.e., take the padlocks off user experiences,which in turn will assist with recruitment/retention/satisfaction in the workplace).
Highest cost – Largest business value
Moving to Windows 10 is the perfect point to consider the enterprise work styles that would benefit from a complete transformation in experiences.
- Device – What are the optimal device experiences and which devices?
- Data – How does data flow to the user, and is the data platform capable of supporting future contextual computing?
- Collaboration – Is the collaboration environment fit for the future needs of the business and a world where more collaboration happens at the edge of the organization, driving Outside-In innovation?
- Apps – What transformation is needed to Apps and Applications? How do I support the latest browsers? Do I need to include touch, pen and gesture input, as well as keyboard and mouse input?
- Social – How do I get value from enterprise social networks, the professional networks of my people and public social networks?
- Space – How do we integrate technology into the physical spaces to support worker productivity? How do we design spaces to enable and not encumber work styles?
The Transform Experiences journey is a broad approach to delivering future workplace services that in turn deliver the broadest range of business value. Elements of the Transform Experiences Journey are relevant for every work style, but there will be specific work styles that benefit most from this journey.
My conclusion is that organizations will generally follow two or three of these journeys to adopt Windows 10. The aim should be to prepare for the next step of your enterprise journey — and in good roadmap practice, companies should ensure that the way they adopt Windows 10 allows them to proceed toward that ultimate goal.
Any of these journeys should put your enterprise further down the road to enabling a digital workplace strategy — one where device, apps, data and analytics work in unison to deliver a contextual experience that enables and enhances employee productivity. By building the business case to be transformational, enterprises can see a quicker return on investment and realize benefits faster.
To decide which enterprise roles take a certain journey, companies must assess and analyse the work styles today, as well as the business needs for the work styles of tomorrow. And that topic is for my next post!
Top image credit: Blue Arrows by Monaneko, reproduced under Creative Commons
Stu Downes is a solution lead within the CSC MyWorkStyle offering group. Stu’s role working with product management, industry analysts, key clients and partners gives him a unique view of market trends and client needs. Since joining CSC in 1999 Stu has had a number of roles delivering, designing and leading solutions and products. Stu is now shaping workplace products that enable the hyper productive digital workplace.