The proliferation of mobile devices and Wi-Fi networks means that the nature of work has changed forever.
For many Australian businesses, mobile devices are not just a fact of life; they represent a whole new potential revenue stream. For example, almost 11 million Australians have made an e-commerce transaction and 70 percent of Australians prefer to go online using a mobile phone.
Our reliance on mobile devices has created a new kind of anxiety, dubbed nomophobia (no-mobile-phone-phobia). This is the irrational fear of being out of mobile phone contact. In some Australian workplaces, this has led to a ban on mobile devices during working hours in a bid to maintain safety and productivity. However, as of 2014, almost half of employed Australians were digital workers, meaning they needed to be able to access connected devices throughout their workday.
Many companies are tapping into this reliance on mobile devices, making it simple for people to run their lives via their mobiles, from entertainment and socialisation to booking medical appointments and more. So it’s no surprise that employees want a similar experience at work.
Providing this experience to employees, however, is not as simple as it sounds. It requires the IT team to manage complex licencing agreements, support the devices, maintain security, and respond when anything goes wrong. Given that many organisations have adopted a bring-your-own-device (BYOD) policy, this can become even more complex with a myriad of different devices and a blurring of the lines between personal and work-related content and apps.
Millennials, most of whom are incredibly digital-savvy, already make up a significant proportion of the Australian workforce and will make up 75 percent of the global workforce by 2025. For these Australians, a business with a forward-thinking approach to digital technologies, including mobile, is a more attractive place to work.
This puts businesses under pressure to provide a modern workplace where collaboration and a social experience are integral to all aspects of the corporate IT experience. This includes having an IT environment that is individualised to the person’s role and responsibilities, being able to access information via multiple paths regardless of location, and the ability to self-serve to solve IT issues.
Put simply, IT needs to enable these tech-savvy users while staying out of their way.
As a result, IT will need to focus less on implementing new technology and more on managing policies and governance that encompass the network, applications and data. The modern workplace will need to unlock data trapped in legacy business applications and make it easy for workers to aggregate and analyse that data using a variety of products and services.
CSC’s offerings and services are designed to deliver a modern workplace experience for both the current and new generation of the business worker. Our CSC MyWorkStyle offering, for example, provides IT customers with a framework to support the growing variety of cloud-based applications and services, and the expanding universe of devices. CSC MyWorkStyle provides a common platform for access and authentication, allowing users to operate onsite and at remote locations in an equal fashion.
When choosing workplace technology, you need to ensure you are able to take advantage of continual improvements and enhancements with little to no service interruption. So as additional capabilities and functions emerge in the industry, they will be made readily available to your workers.
With Australian workers becoming more tech-savvy, Australian employers will need to keep up. This means setting up an IT environment that is stable and secure, allowing workers get access to the applications and services they need, when they need them.
For more information, visit csc.com/power-forward/anz.
Rodney Hobbs is the Chief Technology Officer (CTO) of GIS and UXC Connect at CSC Australia and New Zealand. He is a recognised leader who thrives on translating technological innovations into executable business outcomes. For more than 20 years, Rodney has guided clients through their digital transformation journeys, helping them modernise their business processes, applications and infrastructure with next-generation technology solutions. Before joining CSC in June 2016, Rodney held several senior executive positions with Fujitsu Australia, the Toll Group and HP, where he helped businesses deliver customer-centric processes and technologies.
Delivering experiences: A look back at our workplace journey