These 4 factors should guide your SaaS implementation

saas - CSC blog post

IDC  predicts  that in 2017, 25 percent of Software as a Service (SaaS) implementation projects won’t meet cost-savings goals, while 12.5 percent won’t meet key business goals.

With more than $37 billion expected to be spent globally on SaaS in 2016 and even more expected in 2017, the cost of failure is staggering.

For startups with a limited application footprint, SaaS adoption is straightforward. These businesses have little or no baggage — less historical data to accommodate, fewer processes to reengineer and less cultural resistance to overcome.

But organizations with a significant application footprint and mature processes have a significant amount of pre-implementation work ahead of them to ensure that the right objectives are set and all objectives are met — be they cost-saving goals or business goals.

There are risks to be averted and opportunities to be seized to achieve the right results with SaaS. Here are four key points to keep in mind:

Start on the right foot

SaaS is heavily standardized, with one-size-fits-all functionality. Organizations need to adapt their business processes to the cloud service — not the other way around. The average SaaS project will need more — not less — process transformation and change management.

SaaS adoption calls for engaging key business users, process owners and function heads right at the beginning, to maximize business participation, minimize change resistance and reduce the risk of missed objectives.

Take manageable steps

Often, peer pressure or directives from top management force organizations to implement SaaS on a scale that is clearly beyond their capacity or not appropriate, given the readiness of SaaS for certain processes.

Instead, take an agnostic view and look for programs that can be broken into multiple phases in line with your organizational complexity, application footprint, geographical spread, application license and infrastructure renewal strategy.

Companies may benefit from using SaaS and non-SaaS packages together, integrated at certain points, as they make the transition, especially considering the maturity of some SaaS packages. An impartial review of an organization’s applications can help identify such opportunities for coexistence.

Find the right partner

Start with advisory services, especially if your environment is complex. Without the right advice and partner in place, organizations that have little or no experience with implementing SaaS will end up owning aspects of the engagement they are not ready or equipped to handle, thereby driving cost overruns and return-on-investment (ROI) losses during the engagement.

Adopting SaaS requires prework in choosing policies, the governance model and the right partners that can put you ahead of the curve with their relevant experience and mature cloud practice.

Focus on governance

Organizations adopting SaaS should consider processes, user experience, governance, policies and current investments. It is critical that SaaS programs include management oversight and comprehensive governance programs to limit execution risk and to take quick corrective measures as required.

For the public sector in Asia, the Middle East and Africa (AMEA), it is critical to make certain that updated policies and compliance approvals are in place to ensure focus and management oversight on project goals.

In summary, consider fit-to-purpose, strategic relationships and institute corporate oversight, standards and governance programs to limit execution risk.


Mohammed Ali Khan, also known as Ali, serves the Solution Sales Advisor role in CSC. He is well versed in the processes, methodologies and technologies used in transformational initiatives around applications and infrastructure. Ali delivers guidance in digital transformation, helping enterprises implement application strategies, governance and architectures and identify technologies that help them put information to use in business processes and end user experiences. Over the past three years, Ali has also focused on cloud computing, be it SaaS, PaaS or IaaS, and has been helping clients in its adoption. Connect with him on LinkedIn.

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