Chat bots and mobile: The perfect match?

chat bot workplace CSC Blogs

Business Insider recently released a report from its BI Intelligence unit exploring “the growing and disruptive bot landscape.”

One of the key takeaways was this:

“Chatbots are particularly well suited for mobile — perhaps more so than apps. Messaging is at the heart of the mobile experience, as the rapid adoption of chat apps demonstrates.”

That is indisputably true.

The sleek minicomputers we carry in pockets entertain us, provide us with useful and timely information and allow us to do our jobs anywhere and at any time. They also enable easy communication and collaboration, which are critical drivers of productivity in life and in work.

Chat bots offer the promise of being able to do all of those things, only more efficiently (and proactively) than less sophisticated types of apps. Which brings us to the popular collaboration tool Slack, which recently had a big round of investments.

Among the 11 startups that received funding are:

  • Statsbot, an analytics bot that connects with Mixpanel, Salesforce and Google Analytics in order to provide users with actionable alerts about data or query reports
  • Guru, which creates a searchable knowledge base for a work team based on conversations in Slack
  • Bold, an internal blog for a work team that automatically pushes information and ideas (in rich content) to the appropriate Slack channels
  • WorkRamp, which provides a “next-generation” sales training platform built on Slack

Earlier this month I wrote about chat bot personal assistants, which can be used in the home and on the job, each able to perform a certain set of tasks.

As Slack and other enterprise collaboration software vendors (such as Microsoft, whose Microsoft Teams group chat workspace for enterprise users of Office 365 debuts soon) evolve, look for intelligent chat bots to become increasingly integrated into collaboration platforms.

Essentially, these tools will create a virtual office of specialized assistants to help enterprise employees do their jobs.

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