Retail in a Digital World

CSC thought leaders discuss challenges and IT solutions for the retail industry

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Retailers need much more than faster transactions

retail customer engagement CSC Blogs

Many providers in our industry still don’t get it. That’s my main takeaway from the National Retail Federation’s Big Show, held earlier this month in New York City. To be sure, the show was big and exciting. But while viewing the many exhibitor booths, I was struck by the degree to which the retail industry […]

Security: The new key to retail consumer engagement

retail security CSC Blogs

It’s time for retailers to stop treating cybersecurity as an afterthought. Major cyber breaches are now not only common but also well publicized. Consumers are understandably wary. Gaining their trust has become more challenging — and more important — than ever. Don’t believe it? Recent surveys have found that the majority of consumers are very aware […]

Operational efficiency: A must-have for digital retail

operational efficiency CSC Blogs

Operations is the one part of your business consumers rarely see. That might be changing. In fact, retailers now need an optimized, innovative and lean approach to operations to meet the requirements of today’s customer-facing business. Operational efficiency is your new must-have, and not just for the cost-savings you’ve yearned to achieve in the past. […]

Why retailers need to focus their analytics on consumers

big data retail CSC Blogs

Big data analytics are transforming many industries, and retail is no exception. But there’s a difference. Unlike some industries, retail needs to expand analytics programs to focus, not only on internal operations, but also on consumers. Done right, this can empower retailers to make predictions that optimize decisions and operations for both consumers and products. […]

Omnichannel engagement: The power of a single view

omnichannel customer experience CSC Blogs

Can you see your customer? I mean, really see her? In today’s fast-changing marketplace, retailers need a single view of customers. That view should include purchasing history, personal demographics, shopping preferences, contact information, loyalty-card details and more. Achieving this 360-degree view empowers retailers to, among other things, make real-time offers of new products and services […]

To drive retail transformation, harness the power of omnichannel engagement

omnichannel engagement CSC Blogs

As the theme of this year’s National Retail Federation (NRF) big show, “Driving Retail Transformation” indicates that retailers have hit a turning point. Many businesses have invested in digital technology for marketing, operations, supply chain and other essential functions. But they still need to take the next steps: They need to transform their supply chains, […]

Retail data and the Brexit vote

Retail data regulation CSC Blogs

If you’re in the UK, sell in the UK or simply have an interest in the UK, you’ve probably had one big issue on your mind lately: Brexit. The questions raised by Britain’s vote to leave the European Union are many, and businesses are trying hard to plan for a future that looks more and […]

Avoid the back-to-school (retail) blues

retail readiness back to school CSC Blogs

For American students, summer is (sadly) winding down and back-to-school activities are just around the corner. As anyone who works in retail knows, this is a huge time of year for shopping, second only to the Christmas holiday. Families of school-age children are expected to spend an average of $674 this fall on new clothes, […]

The fear that keeps retailers up at night

retail, CIO, cyber threats, cybersecurity, zero-day attacks, IT decisions
CSC Blogs

If you’re the CIO of a retail company like Carphone Warehouse, Target or T-Mobile, do you rest easy at night knowing your company’s data is safe and secure, or do you feel constantly on edge about the next attack? These three companies, as you probably know, have fallen victim to high-profile cybercrimes in recent years. […]

How biometrics will transform the brand experience

Biometrics in retail CSC Blogs

Picture this: You’re browsing a retailer’s site on your mobile device and come across the perfect lamp for your living room. It’s the right color, style, price – and best of all, it meets the threshold for free shipping. Score! You click and add the lamp to your shopping “cart,” but then realize you don’t […]